Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern henshallhair.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to henshallhair.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and henshallhair.com.au’s rights and obligations to each other.

It is an essential pre-condition to you using our website that you agree and accept that henshallhair.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth),henshallhair.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of henshallhair.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

henshallhair.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

When first ordering from Henshall Hair it may be difficult to colour match from your computer screen and we know you want your hair NOW. If you do order the wrong colour hair extensions and notify us within 14 days of delivery, a replacement will be provided after we have received, inspected and confirmed that the returned hair extensions were not opened.

If, however the hair packaging is opened then there will be no replacement or an option for a return as this is a hygiene risk. Human hair extensions are considered a hygienic product. We take matters of hygiene seriously and do not allow opened items to be returned for the safety of all our customers. This is a standard practise across the industry.

If Henshall Hair authorizes hair to be returned, all customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option, because Henshall Hair will not be responsible for lost returns. Furthermore, the replacement item will NOT be sent out until the returned item is received.

If you experience a quality issue with your Henshall Hair Extensions upon delivery you must bring it to our attention within 7 days from delivery.  A replacement or full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions are faulty.

To return an item please place extensions in an Australia post satchel. Allow 1-6 business days for Henshall Hair to process and send out your new extensions once it arrives back to us. All customers must provide us with the tracking information in order for us to process the refund/ replacement.

You must contact us prior to sending your return, as this allows us to provide you with the quickest return address, track the item and we can process the replacement so the return process is as quick as possible.

All Henshall Hair shipments include tracking with delivery confirmation, however if you have not received your order and the tracking information confirms that the item has been delivered, please contact the postage service provider. We cannot be held accountable for the delivery provider’s error.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Salon Client “Change of Mind” Policy

If you are a Hair Extensionist and have purchased Henshall Hair extensions but the client has changed their mind we are not liable for this as it is your responsibility to organise a deposit with the client.

Out of Stock Policy

If Henshall Hair Extensions are experiencing high levels of demand, an item may become out of stock after you have purchased it. This may delay the order by 1-4 weeks. If this happens you will be notified within 24 to 48 hours and given the option of putting the order on hold until the item is back in stock, or we can process a full refund, or you can choose a different item, or colour, that is in stock and of the same value and we will send that out instead.

henshallhair.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between henshallhair.com.au and the owners of those websites. henshallhair.com.au takes no responsibility for any of the content found on the linked websites.

henshallhair.com.au’s website may contain information or advertisements provided by third parties for which henshallhair.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

To the fullest extent permitted by law, henshallhair.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. henshallhair.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of henshallhair.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

At henshallhair.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. henshallhair.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. henshallhair.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data henshallhair.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

henshallhair.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

henshallhair.com.au may be required, in certain circumstances, to disclose information in good faith and where henshallhair.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of henshallhair.com.auhenshallhair.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then henshallhair.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. henshallhair.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

henshallhair.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

These terms and conditions represent the whole agreement between you and henshallhair.com.au concerning your use and access to henshallhair.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and henshallhair.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.